Skin, considered.
FAQ
Frequently asked questions
Everything you need to know about our products, orders and care. Can’t find your answer? Reach out and our team will gladly help.
Shipping
How long does shipping usually take?
Do you offer free shipping?
Can I track my order?
Do you ship internationally?
What if my package arrives damaged?
Returns
What is your return window?
Can I return an opened product?
How long do refunds take?
Do I need the original packaging?
How do I start a return?
Products
How do I choose the right product for my skin type?
Can I combine multiple DERMACARE® products?
How long before I see results?
Are your products suitable for sensitive skin?
Where should DERMACARE® fit in my routine?
Ingredients
Are your formulas clean and cruelty-free?
Do you use fragrance?
Are the products vegan?
How do you test ingredient safety?
Can I use active ingredients every day?
Still have a question?
Can’t find what you’re looking for? Our team is always happy to help.
FAQ
Frequently asked questions
Everything you need to know about our products, orders and care. Can’t find your answer? Reach out and our team will gladly help.
Shipping
How long does shipping usually take?
Do you offer free shipping?
Can I track my order?
Do you ship internationally?
What if my package arrives damaged?
Returns
What is your return window?
Can I return an opened product?
How long do refunds take?
Do I need the original packaging?
How do I start a return?
Products
How do I choose the right product for my skin type?
Can I combine multiple DERMACARE® products?
How long before I see results?
Are your products suitable for sensitive skin?
Where should DERMACARE® fit in my routine?
Ingredients
Are your formulas clean and cruelty-free?
Do you use fragrance?
Are the products vegan?
How do you test ingredient safety?
Can I use active ingredients every day?
Still have a question?
Can’t find what you’re looking for? Our team is always happy to help.
FAQ
Frequently asked questions
Everything you need to know about our products, orders and care. Can’t find your answer? Reach out and our team will gladly help.
Shipping
How long does shipping usually take?
Do you offer free shipping?
Can I track my order?
Do you ship internationally?
What if my package arrives damaged?
Returns
What is your return window?
Can I return an opened product?
How long do refunds take?
Do I need the original packaging?
How do I start a return?
Products
How do I choose the right product for my skin type?
Can I combine multiple DERMACARE® products?
How long before I see results?
Are your products suitable for sensitive skin?
Where should DERMACARE® fit in my routine?
Ingredients
Are your formulas clean and cruelty-free?
Do you use fragrance?
Are the products vegan?
How do you test ingredient safety?
Can I use active ingredients every day?
Still have a question?
Can’t find what you’re looking for? Our team is always happy to help.
FAQ
Frequently asked questions
Everything you need to know about our products, orders and care. Can’t find your answer? Reach out and our team will gladly help.
Shipping
How long does shipping usually take?
Do you offer free shipping?
Can I track my order?
Do you ship internationally?
What if my package arrives damaged?
Returns
What is your return window?
Can I return an opened product?
How long do refunds take?
Do I need the original packaging?
How do I start a return?
Products
How do I choose the right product for my skin type?
Can I combine multiple DERMACARE® products?
How long before I see results?
Are your products suitable for sensitive skin?
Where should DERMACARE® fit in my routine?
Ingredients
Are your formulas clean and cruelty-free?
Do you use fragrance?
Are the products vegan?
How do you test ingredient safety?
Can I use active ingredients every day?
Still have a question?
Can’t find what you’re looking for? Our team is always happy to help.